Comments on: Lost in the abyss between Namejet and Netsol http://acro.net/blog/2008/09/01/namejet-netsol-lack-of-coordination/ Tue, 07 Sep 2010 23:56:40 -0400 hourly 1 http://wordpress.org/?v=3.0.1 By: The (Amazing) Gimme A Buck Guy http://acro.net/blog/2008/09/01/namejet-netsol-lack-of-coordination/comment-page-1/#comment-668 The (Amazing) Gimme A Buck Guy Fri, 05 Sep 2008 21:57:52 +0000 http://acro.net/blog/2008/09/01/namejet-netsol-lack-of-coordination/#comment-668 I just purchased a domain from namejet for $3,300 that was from netsol. After I won the auction, it took about 12 hours for payment to be taken from my credit card, and then another 24 hours for netsol to send me the account info where the domain was located. When I tried to modify the whois info, it was rejected. I phoned netsol support and was told I couldn't modify whois until 24 hours after the domain was placed into my account. So, after about 72 hours, I now have ability to control the domain. I just purchased a domain from namejet for $3,300 that was from netsol.

After I won the auction, it took about 12 hours for payment to be taken from my credit card, and then another 24 hours for netsol to send me the account info where the domain was located.

When I tried to modify the whois info, it was rejected. I phoned netsol support and was told I couldn’t modify whois until 24 hours after the domain was placed into my account.

So, after about 72 hours, I now have ability to control the domain.

]]> By: Acro http://acro.net/blog/2008/09/01/namejet-netsol-lack-of-coordination/comment-page-1/#comment-658 Acro Tue, 02 Sep 2008 14:23:42 +0000 http://acro.net/blog/2008/09/01/namejet-netsol-lack-of-coordination/#comment-658 Update: it took a couple of hours shy of 5 calendar days for the domain to be delivered! Makes me wonder what would have happened if I hadn't complained to both companies' support department. Update: it took a couple of hours shy of 5 calendar days for the domain to be delivered! Makes me wonder what would have happened if I hadn’t complained to both companies’ support department.

]]> By: Acro http://acro.net/blog/2008/09/01/namejet-netsol-lack-of-coordination/comment-page-1/#comment-655 Acro Tue, 02 Sep 2008 02:53:57 +0000 http://acro.net/blog/2008/09/01/namejet-netsol-lack-of-coordination/#comment-655 Hi Frank - congratulations on the DNN.com acquisition ;) On the subject of Namejet, indeed I'd expect things to be a little smoother. It's them that I pay, therefore I have the expectation - admittedly naively so - that they will carry out the process on their end. Apparently, that's not the case; things seem to disappear in the realm between these two companies. I will give them 48 hours of "weekend and holiday-free" time, after which I will become the usual great ball of fire that I am :D Hi Frank – congratulations on the DNN.com acquisition ;)

On the subject of Namejet, indeed I’d expect things to be a little smoother. It’s them that I pay, therefore I have the expectation – admittedly naively so – that they will carry out the process on their end. Apparently, that’s not the case; things seem to disappear in the realm between these two companies.

I will give them 48 hours of “weekend and holiday-free” time, after which I will become the usual great ball of fire that I am :D

]]> By: Frank Michlick (DNN) http://acro.net/blog/2008/09/01/namejet-netsol-lack-of-coordination/comment-page-1/#comment-649 Frank Michlick (DNN) Tue, 02 Sep 2008 01:25:05 +0000 http://acro.net/blog/2008/09/01/namejet-netsol-lack-of-coordination/#comment-649 Great post - similar problems exist with other drop services, especially those where the registrars used for drop-catching are leased from entirely different entities and thus you have to go elsewhere in order to manage your domains. Acroplex writes: <blockquote>Namejet is a spinoff of eNom, another large domain registrar.</blockquote> While the technology of NameJet is operated by eNom it is actually a joint venture that is owned in part by Network Solutions, so things should actually be easier than they are. I wonder if the "whois stuffing" after an auction is a manual process at Network Solutions. A scary thought. If this problem still hasn't been solved let me know and I can try to put you in touch to a contact at NameJet. Great post – similar problems exist with other drop services, especially those where the registrars used for drop-catching are leased from entirely different entities and thus you have to go elsewhere in order to manage your domains.

Acroplex writes:

Namejet is a spinoff of eNom, another large domain registrar.

While the technology of NameJet is operated by eNom it is actually a joint venture that is owned in part by Network Solutions, so things should actually be easier than they are.

I wonder if the “whois stuffing” after an auction is a manual process at Network Solutions. A scary thought.

If this problem still hasn’t been solved let me know and I can try to put you in touch to a contact at NameJet.

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