It’s no secret that when things go wrong with Sedo – or any other service-oriented company – I tend to run my mouth a bit; out of frustration about the things that go wrong. But I’m also the one that praises them when things go right, or when wronged things get fixed pretty painlessly.
In light of this “brand new me” – since it’s a brand new year, 2009 – I decided to post a few tips that have worked for me, when it comes down to ironing things out with Sedo-related issues.
- Respond to each notification email by explaining exactly what you did at that step. E.g. “Domain xxxxx.com was pushed to the Sedo account, abc123, with GoDaddy.” This way there is a tracking record in the transaction agent’s mailbox and yours.
- If you’re the buyer, pay for the domain you won immediately after. If you are the seller, push the domain immediately after you’re asked to do so – don’t put things off! This way, you’ve done your part and you encourage and prompt the other party – and Sedo – to act accordingly.
- Keep a personal, friendly relationship with the Sedo personnel and the agent that handles your transaction. Personalize all communications by signing your emails with your full contact info.
- Call Sedo’s offices on the phone as needed, to ensure a transaction’s status is updated the same day. E.g. if you paid for or pushed a domain, give them a call at the closest location to you. Your agent might be in Germany or the UK but if you are in the US call the US office; they have the ability to sync transactions.
- Give them credit when credit is due; they are people that have jobs like everybody else. This seems to be the most neglected issue on the list.
- For the most part, avoid PMing them on forums, especially for support matters, although they seem to offer this type of feature. Use their support/ticket system, email or phone to resolve matters, in order of importance.
My next blog post will be about a large domain sale that Sedo assisted me with – don’t miss out!