Helping Sedo and Fabulous to eliminate glitch
It seems that Sedo.com has run into a potential issue when it comes down to managing domain pushes at Fabulous.com
Several domainers complained that once instructed to push a domain to the Sedo account as part of a sale, they are faced with a message at Fabulous, stating that the Sedo account is invalid or locked.
The problem appears to be that Fabulous locks accounts out for multiple login failures – as part of a security measure. While the measure is valid – and yet another reason to choose Fabulous.com as your preferred domain registrar – it creates some practical issues with regards to completing sales at Sedo.com
Yesterday, while in the middle of a web server crisis I had to deal with this very issue at Sedo/Fabulous.
After calling Sedo and realizing that the business-to-business bureaucracy would add several days to my ongoing mid $x,xxx sale, I decided to take matters in my own hands.
And that’s the Acro way.
Despite the 1/2 day time difference between the East US coast and Australia, my message to Mike “Fabulous” Robertson about the issue was treated with kangaroo speed. They unlocked Sedo’s account and I was able to push the domain and update the transaction, which was then completed within hours.
It’s interesting seeing how complex matters can be resolved within a reasonable amount of time and minimal effort, once you realize that it’s all a matter of good business relationships. Kudos to Mike and Fabulous.com
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April 1st, 2010 at 3:52 am
I have experienced this problem and did not know the cause. I found that a few hours later I was able to complete the push.