The alleged ‘Syrian hackers’ manipulated the domain records of the domains registered with Melbourne IT, including the DNS and made changes to the ownership records.
Following the incident, Melbourne IT stated the compromise began when the credentials of a reseller were intercepted and used, and that other customer accounts were never in danger.
I see a problem right there, when registrar resellers use the “mother” label; when something goes wrong it’s the main company that takes the blame. It’s the same with franchise restaurants: when one’s quality of service falls behind, the brand takes a hit.
Regardless of the incident, my sole experience with Melbourne IT in the past wasn’t too bad. I was able to transfer a domain out after some nagging over twitter.
After yesterday’s twitter woes, it comes to show that twitter can be both a boon and a menace with regards to effective communications.