Should rogue domain registrars be isolated?

Andrew Allemann made an interesting point today, at Domain Name Wire, in reference to the popularity of the Chinese domain registrar, Ename, with domain thieves. "[...] registrars should add an internal security check for transfers to eName. At a minimum, they should enforce the five day transfer … [Read more...]

Domain ownership and theft: Will ICANN remain antiquated, slow and bureaucratic?

In October 2014, before the ICANN51 conference in Los Angeles, I implored ICANN officials to include the topic of domain ownership redefinition in their agenda. Facing a dramatic surge in domain theft throughout 2014, that article outlined the reasons that domain ownership must be redefined, and … [Read more...]

Domain theft: Should you disclose it, or be quiet about it?

One of the most interesting discussions I had, in the aftermath of the Moniker mass hacking of customer accounts, was related to disclosing domain theft incidents. While it has been a personal subject of consideration, I did not have the opportunity to analyze my position, so hopefully this post … [Read more...]

Domain theft is a threat to your business

A major Internet publication is currently working on an extensive article covering the theft of domains, and they reached out to consult me on such incidents. Over the course of a dozen or so years, I've assisted with the identification and recovery of roughly twenty domains, in more than ten … [Read more...]

A Triad of Circumstances: When Corporations Don’t do their job

Quite often, I wonder if my definition of quality customer service is too demanding but the answer comes back as a flat "no". Having used the services of many companies over the years - from retail to banks - I can honestly say that I'm just an average Joe with regards to what I expect from their … [Read more...]