{"id":3001,"date":"2012-12-24T11:20:01","date_gmt":"2012-12-24T16:20:01","guid":{"rendered":"http:\/\/acro.net\/blog\/?p=3001"},"modified":"2012-12-24T11:20:01","modified_gmt":"2012-12-24T16:20:01","slug":"my-bbb-complaint-against-pool-com","status":"publish","type":"post","link":"https:\/\/acro.net\/blog\/my-bbb-complaint-against-pool-com\/","title":{"rendered":"My BBB complaint against Pool.com"},"content":{"rendered":"

I have filed the following complaint with the Canadian chapter of the Better Business Bureau<\/strong><\/a>, regarding Pool.com. Since Pool.com is not BBB accredited, I won’t hold my breath getting this resolved, but it will be on record.<\/p>\n

I recommend that anyone else affected by this move by Pool.com to file a complaint as well. Here’s the link.<\/strong><\/a><\/p>\n

Pool.com provides services related to the acquisition for a fee, of domain names that are about to be deleted from the Registry. A customer “backorders” these domains with Pool.com.<\/p>\n

Pool.com operates Registrars that connect to the Registry in an attempt to register the backordered domains at the time of the domain’s deletion. To increase its chances of registering those domains against competing services, Pool.com operates several such Registrars. According to the ICANN.org web site, there are 85 such “proxy” Registrars based in Canada, where Pool.com is located, under the direct control of Pool.com.<\/p>\n

Once acquired, a domain name remains with the Registrar that succeeded in acquiring those domains. The fee paid to Pool.com includes one year registration for those domains. The acquisition fee cannot be separated from the registration fee as Pool.com controls the domain’s Registrar.<\/p>\n

Pool.com announced that they are closing down an unspecified number of Registrars under their control; in doing so, they are urging anyone with domain names at those Registrars to move them out, using a domain transfer process, to other, third party Registrars. Pool.com will be closing down these Registrars on January 10, 2013.<\/p>\n

ICANN regulations allow for a domain to be transferred between Registrars only once every 60 days. Because of this rule, any domain that was first registered using the Registrars that Pool.com controls, is untransferrable until 60 days have passed since its registration date.<\/p>\n

I have two such domains that were acquired in early December 2012 and are thus ineligible for transfer at this time.<\/p>\n

Pool.com stated that my only remedy is to wait past the January 10th deadline whereupon any domains that were not transferred out from the Registrars Pool.com is closing, will be allocated to a new Registrar by the ruling authority, ICANN.org<\/p>\n

There is no foretelling which Registrar will take control of these domains, or when. Such processes are lengthy and due to the sheer size of the ICANN organization, it can take months. During that period, these domains will be “orphaned” and unmanageable.<\/p>\n

Pool.com customer service has refused to provide any other solution to this situation, that potentially affects hundreds if not thousands of other domain names.<\/p>\n

I asked for the postponement of the closing down of the Registrars until the 60 day window expires; with 7 additional days granted to move my domains to another Registrar at that time. Pool.com responded that “The process of shutting down the registrar threads is already underway and unfortunately cannot be delayed.”<\/p>\n

Such an approach violates my rights as a consumer; the product that I paid for will be unusable and outside of my control for an unspecified period of time.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

I have filed the following complaint with the Canadian chapter of the Better Business Bureau, regarding Pool.com. Since Pool.com is not BBB accredited, I won’t hold my breath getting this resolved, but it will be on record. I recommend that anyone else affected by this move by Pool.com to file a complaint as well. Here’s […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[26,3],"tags":[],"class_list":["post-3001","post","type-post","status-publish","format-standard","hentry","category-business","category-domains","entry"],"yoast_head":"\nMy BBB complaint against Pool.com - Acro.net - A Domain Investing Blog by Theo Develegas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/acro.net\/blog\/my-bbb-complaint-against-pool-com\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My BBB complaint against Pool.com - Acro.net - A Domain Investing Blog by Theo Develegas\" \/>\n<meta property=\"og:description\" content=\"I have filed the following complaint with the Canadian chapter of the Better Business Bureau, regarding Pool.com. 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