{"id":3918,"date":"2014-03-20T11:01:47","date_gmt":"2014-03-20T15:01:47","guid":{"rendered":"http:\/\/acro.net\/blog\/?p=3918"},"modified":"2014-03-20T11:02:27","modified_gmt":"2014-03-20T15:02:27","slug":"how-to-handle-customer-rudeness-in-the-domain-marketplace","status":"publish","type":"post","link":"https:\/\/acro.net\/blog\/how-to-handle-customer-rudeness-in-the-domain-marketplace\/","title":{"rendered":"How to handle customer rudeness in the domain marketplace"},"content":{"rendered":"<p>The customer is always right, an old saying goes.<\/p>\n<p>While this might hold water in the retail service business with the customer physically standing in front of you, it means very little in electronic commerce.<\/p>\n<p>Rudeness is not only unnecessary, but a deal breaker, as far as I&#8217;m concerned.<\/p>\n<p>I&#8217;ve heard some horror stories relayed to me by domain brokers of Domain Name Sales, that made me shake my head; from customers cussing on the phone and hanging up with an &#8220;I&#8217;m busy&#8221; statement, to making threats about domains parked there.<\/p>\n<p>There are several ways to treat such customers that insist on being rude.<\/p>\n<ul>\n<li>You can ignore their response and their requests completely. One does not have to put up with foul language, threats or other statements outside of a business transaction.<\/li>\n<li>You can respond, in a manner that lets them be aware of your intolerance of such responses. It might work some of the time, but most often it will add very little to extending the intended transaction.<\/li>\n<li>You can tell them that their behavior is douchy and let them simmer in it. Sometimes, guilt will settle in and they will apologize.<\/li>\n<li>You can go ballistic and tell them to sit and spin. Usually, this is the last resort, and it&#8217;s recommended for some repeat offenders that clearly need a taste of their own medicine.<\/li>\n<li>You can up the game one notch further and expose them publicly, especially when threats are involved. This is the equivalent of going thermonuclear on a global scale.<\/li>\n<\/ul>\n<p>Whatever method you choose, keep in mind that escalation is the general approach that works best. While some responses are outright rude and insulting, sometimes there is an underlying communication issue.<\/p>\n<p>If a transaction matters to you, exhaust all levels of escalated response, prior to pulling the plug.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The customer is always right, an old saying goes. While this might hold water in the retail service business with the customer physically standing in front of you, it means very little in electronic commerce. Rudeness is not only unnecessary, but a deal breaker, as far as I&#8217;m concerned. I&#8217;ve heard some horror stories relayed [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-3918","post","type-post","status-publish","format-standard","hentry","category-domains","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to handle customer rudeness in the domain marketplace - Acro.net - A Domain Investing Blog by Theo Develegas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/acro.net\/blog\/how-to-handle-customer-rudeness-in-the-domain-marketplace\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to handle customer rudeness in the domain marketplace - Acro.net - A Domain Investing Blog by Theo Develegas\" \/>\n<meta property=\"og:description\" content=\"The customer is always right, an old saying goes. 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