When I open a ticket with a domain registrar, or with a related service provider, the primary goal is to get the issue resolved.<\/p>\n
One has to keep in mind that there are no automata<\/em> staffing these tech support positions. Real humans, sitting behind a keyboard, examine every case and strive to resolve it.<\/p>\n Sometimes the issue is resolved quickly, other times it’s a lengthy process that requires the ticket to be escalated.<\/p>\n The more information you provide at the beginning, the easier you make the tech support person’s job. After all, one wants to see the problem disappear, instead of float around in a ticketing system.<\/p>\n With that in mind, once the issue is resolved, it’s important to give feedback when requested. By providing a rating for the particular case, you achieve several goals:<\/p>\n Remember, a real person staffs the tech support positions. Even if you aren’t very happy with the time or the effort necessary to resolve a ticket, maintaining an objective and factual approach to delivering feedback is the best, and most honest policy.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" When I open a ticket with a domain registrar, or with a related service provider, the primary goal is to get the issue resolved. One has to keep in mind that there are no automata staffing these tech support positions. Real humans, sitting behind a keyboard, examine every case and strive to resolve it. Sometimes […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-4690","post","type-post","status-publish","format-standard","hentry","category-domains","entry"],"yoast_head":"\n\n