Namejet’s utilization of the Network Solutions pre-release service has created an aftermarket for really old domains that expired and were not renewed. Instead of dropping them, Netsol offers them up on auction. Several people, myself included, go through the pre-release lists for domains of value: aged domains, traffic generators or simply brandable domains. So far, I’ve invested several thousand dollars into this business.<\/p>\n
Here lies the problem: two different platforms, with no common support system.<\/p>\n
Namejet is a spinoff of eNom, another large domain registrar. Network Solutions is the original domain registrar, with a huge and aged inventory of domains. Although they are in this venture exclusively together, they share no common ticketing system.<\/p>\n
My credit card was charged the nice sum of $2,500 in the middle of last week, after I won a Namejet auction. Since then, the domain has not landed in my Netsol account. Upon calling tech support at Netsol, I am told that they cannot confirm the status of my order and that I need to either wait past the 24-48 hour window or to contact Namejet. The problem is, it’s been 4 days since my credit card was charged.<\/p>\n
I opened a ticket at the Namejet web site as they don’t offer phone support – another major flaw for an operation of this magnitude. I suspect that they simply share resources with eNom, the ticket system is identical and I get the same canned replies. So I was told that Network Solutions has been notified when payment was made and that the domain WHOIS shows my details. Except, it doesn’t. The WHOIS at Network Solutions still displays the usual “Pending renewal or deletion” blurb and their tech support, despite their ultra-polite demeanor, have no idea why the domain is not in my account yet.<\/p>\n
To add a twist of absurdity into this, Namejet mentioned that transactions that end before the weekend or before a holiday might extend the process time of the domain. Only problem is, another transaction that ended on 8\/31 – a Sunday – was processed immediately by Namejet and I got hold of the domain instantly. The difference: the domain was with eNom, not Netsol.<\/p>\n
So who’s telling the truth, Namejet or Netsol? Personally, I don’t care. I paid for something four days ago and have yet to receive it. It’s easy to blame computer software for delays in processing but when a credit card is successfully charged the items should be delivered within the reasonable time set forth in the agreement. Four days is not a reasonable time in the domain world.<\/p>\n","protected":false},"excerpt":{"rendered":"
Namejet’s utilization of the Network Solutions pre-release service has created an aftermarket for really old domains that expired and were not renewed. Instead of dropping them, Netsol offers them up on auction. Several people, myself included, go through the pre-release lists for domains of value: aged domains, traffic generators or simply brandable domains. So far, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[125,122,123,124],"class_list":["post-59","post","type-post","status-publish","format-standard","hentry","category-domains","tag-delay-in-delivery","tag-namejet","tag-netsol","tag-pre-released-domains","entry"],"yoast_head":"\n