{"id":69,"date":"2009-01-14T19:03:49","date_gmt":"2009-01-15T00:03:49","guid":{"rendered":"http:\/\/acro.net\/blog\/2009\/01\/14\/be-nice-now-working-things-out-with-sedo\/"},"modified":"2009-01-14T19:05:17","modified_gmt":"2009-01-15T00:05:17","slug":"be-nice-now-working-things-out-with-sedo","status":"publish","type":"post","link":"https:\/\/acro.net\/blog\/be-nice-now-working-things-out-with-sedo\/","title":{"rendered":"Be nice now &#8211; Working things out with Sedo"},"content":{"rendered":"<p>It&#8217;s no secret that when things go wrong with Sedo &#8211; or any other service-oriented company &#8211; I tend to run my mouth a bit; out of frustration about the things that go wrong. But I&#8217;m also the one that praises them when things go right, or when wronged things get fixed pretty painlessly.<\/p>\n<p>In light of this &#8220;brand new me&#8221; &#8211; since it&#8217;s a brand new year, 2009 &#8211; I decided to post a few tips that have worked for me, when it comes down to ironing things out with Sedo-related issues.<\/p>\n<ul>\n<li>Respond to each notification email by explaining exactly what you did at that step. E.g. &#8220;<em>Domain xxxxx.com was pushed to the Sedo account, abc123, with GoDaddy.<\/em>&#8221; This way there is a tracking record in the transaction agent&#8217;s mailbox and yours.<\/li>\n<li>If you&#8217;re the buyer, pay for the domain you won immediately after. If you are the seller, push the domain immediately after you&#8217;re asked to do so &#8211; don&#8217;t put things off! This way, you&#8217;ve done your part and you encourage and prompt the other party &#8211; and Sedo &#8211; to act accordingly.<\/li>\n<li>Keep a personal, friendly relationship with the Sedo personnel and the agent that handles your transaction. Personalize all communications by signing your emails with your full contact info.<\/li>\n<li>Call Sedo&#8217;s offices on the phone as needed, to ensure a transaction&#8217;s status is updated the same day. E.g. if you paid for or pushed a domain, give them a call at the closest location to you. Your agent might be in Germany or the UK but if you are in the US call the US office; they have the ability to sync transactions.<\/li>\n<li>Give them credit when credit is due; they are people that have jobs like everybody else. This seems to be the most neglected issue on the list.<\/li>\n<li>For the most part, avoid PMing them on forums, especially for support matters, although they seem to offer this type of feature. Use their support\/ticket system, email or phone to resolve matters, in order of importance.<\/li>\n<\/ul>\n<p>My next blog post will be about a large domain sale that Sedo assisted me with &#8211; don&#8217;t miss out!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It&#8217;s no secret that when things go wrong with Sedo &#8211; or any other service-oriented company &#8211; I tend to run my mouth a bit; out of frustration about the things that go wrong. But I&#8217;m also the one that praises them when things go right, or when wronged things get fixed pretty painlessly. In [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,4],"tags":[156,155,29,27],"class_list":["post-69","post","type-post","status-publish","format-standard","hentry","category-domains","category-ppc-companies","tag-happy-new-domain-year","tag-politeness","tag-ppc","tag-sedo","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Be nice now - Working things out with Sedo - Acro.net - A Domain Investing Blog by Theo Develegas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/acro.net\/blog\/be-nice-now-working-things-out-with-sedo\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Be nice now - Working things out with Sedo - Acro.net - A Domain Investing Blog by Theo Develegas\" \/>\n<meta property=\"og:description\" content=\"It&#8217;s no secret that when things go wrong with Sedo &#8211; or any other service-oriented company &#8211; I tend to run my mouth a bit; out of frustration about the things that go wrong. 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