Some companies in the domain industry apparently believe that making their customers’ lives miserable, is the best way to go.
EuroDNS is currently one such company, in my book.
Two full weeks prior to the expiration of several domains, they locked them, making any transfer out impossible.
Specifically, the message below appears:
“The domain expires in less than a fortnight, you may not update or transfer it. If you would like to update or transfer it, you will first have to renew it. Once it has been renewed you will be able to update or transfer it.”
In other words, 15 days prior to a domain’s expiration, you are left with two choices: renew it at EuroDNS and pay their not-so-competitive prices, or let it expire.
The best part is the response that I received via email from their tech support, that is currently clearly stalling to further update my ticket:
“Please be informed that your domains will be expired in two days .I will advise you to renew them and then you have one year to transfer them out . the transfer out will not completed in 4 days .”
The domains actually expire in 4 days from the date of the ticket response, and some registrars allow transfer even after expiration; most of them definitely at least one day prior.
Since I did not receive any further replies to my ticket, I called their US support number at 212-202-3003. According to their information:
“Our office opening hours are Monday to Friday from 8AM to 12AM and 1PM to 5PM CET.”
A recorded message informed me that their offices are closed, today Friday, at noon Eastern time. So why provide a US number when you don’t support US time zones?
To summarize: I will not be doing business with EuroDNS in the future, as they clearly are unable to provide a service worthy of my reasonable professional expectations. Furthermore, I would not recommend the services of EuroDNS to others, for the reasons stated above.