After receiving an email from Pool.com yesterday regarding the transition of domains managed by Pool.com registrars, I consider the matter closed.
Thus, I have notified BBB that the matter has been resolved to my satisfaction, as Richard Schreier, CEO of Pool.com, personally assured me that the matter is under control.
The updated statement that I sent to the Better Business Bureau about the case, was as follows:
Mr. Schreier communicated with me directly on the subject of transitioning the domains to a new, manageable account. At this point, I consider his response and actions satisfactory and looking forward to completing the transition, as explained in the private communication. Thank you.
It is refreshing seeing that Pool responded swiftly and positively and worked with ICANN to quickly assign an adoptive registrar – NamesBeyond – for the domains. Also, I must point out that Mr. Schreier handled my then justified frustration very professionally. It definitely updates my view of the company as “very worthy” to conduct business in the future with.