Some companies in the domain industry apparently believe that making their customers’ lives miserable, is the best way to go.
EuroDNS is currently one such company, in my book.
Two full weeks prior to the expiration of several domains, they locked them, making any transfer out impossible.
Specifically, the message below appears:
“The domain expires in less than a fortnight, you may not update or transfer it. If you would like to update or transfer it, you will first have to renew it. Once it has been renewed you will be able to update or transfer it.”
In other words, 15 days prior to a domain’s expiration, you are left with two choices: renew it at EuroDNS and pay their not-so-competitive prices, or let it expire.
The best part is the response that I received via email from their tech support, that is currently clearly stalling to further update my ticket:
“Please be informed that your domains will be expired in two days .I will advise you to renew them and then you have one year to transfer them out . the transfer out will not completed in 4 days .”
The domains actually expire in 4 days from the date of the ticket response, and some registrars allow transfer even after expiration; most of them definitely at least one day prior.
Since I did not receive any further replies to my ticket, I called their US support number at 212-202-3003. According to their information:
“Our office opening hours are Monday to Friday from 8AM to 12AM and 1PM to 5PM CET.”
A recorded message informed me that their offices are closed, today Friday, at noon Eastern time. So why provide a US number when you don’t support US time zones?
To summarize: I will not be doing business with EuroDNS in the future, as they clearly are unable to provide a service worthy of my reasonable professional expectations. Furthermore, I would not recommend the services of EuroDNS to others, for the reasons stated above.
Seems to be a few bad apples like this starting to surface, holding domains hostage, time to start flushing them out if business if they want to continue with these shady practices.
eurodns are horrific
you can’t act surprised though, eurodns are well known to be a shit registrar but sometimes domainers fall for accepting domains there, normally as ‘exotic cctlds’
even if you had 48 weeks left on domain, good luck trying to transfer out
next to impossible
they are so bad I would never buy any domain , however good a deal if there
i would tell seller to transfer away to a decent registrar before i buy
there are very few decent companies in the domaining space
most are scum. that includes sales companies, ppc and registarrs
most are scum
terrible isnt it?
That sucks, and it may violate the ICANN policy on domain transfers (I’d have to check).
We allow transfer-outs up until the day before it goes into redemption, and we’ll even help you get everything you need (DNS zones, etc).
“The domain expires in less than a fortnight, you may not update or transfer it. If you would like to update or transfer it, you will first have to renew it. ”
SO NONSENSE!!!
I have transferred even pending delete domain names from other registrars.
How come EuroDNS say this: ““The domain expires in less than a fortnight, you may not update or transfer it. If you would like to update or transfer it, you will first have to renew it. ”
Of course, they violate the ICANN policy on domain transfers.
Sounds Terrible……
Hi all,
I am afraid to read you encountered problems with your domains.
Feel free to contact me and we will find a solution together.
Our system is automated but.. I am not a computer.. will always try to help you the best I can.
Isabelle