Last year, I posted the TRAFFIC 2012 Awards as individual videos. I deserve a slap for shooting the videos vertically, I know. It won't happen, next time. This year, Vincent of Vin's Domains did a great job tweeting the awards live, as he did with the TRAFFIC auction results as well. Great … [Read more...]
Do you honor your word?
October 21, 2013 by 12 Comments
After negotiating a domain sale on DNS, the buyer sat on the Escrow.com transaction until it expired. Throughout the transaction, they never responded to my emails or those of Escrow.com. Seeing how they are located in the UK, I assigned the transaction to DNS, which got hold of the buyer, a … [Read more...]
Customer service responses: Don’t take ‘no’ for an answer
October 11, 2013 by Leave a Comment
When dealing with professional services, such as domain registrars, the customer is - almost - always right. In a customer-oriented world, a customer's needs are usually manageable and relatively minute; the approach should therefore be positive, versus negative. By telling the customer that … [Read more...]
Dawn of a new era
September 26, 2013 by 4 Comments
The dawn of a new era is always seen with suspicion, reservation, conservatism and fear; sometimes with anger added to the mix. People don't like change, especially when it's defined in a manner that affects their lifestyle. As a kid, one of my favorite books was my dad's single volume … [Read more...]
Escrow.com: Let us sweat the small stuff
September 7, 2013 by 8 Comments
Every single time I've praised the quality of service at Escrow.com, I'm left wondering how can they possibly better themselves the next time around. And yet, they always do. Escrow.com offers an indispensable service to the domain community and they deserve a whole lot more praise than they … [Read more...]
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