A week ago, I announced my decision to drop EuroDNS from any domain registrations in the future.
My decision was based on the type of response and subsequent lack thereof, that I received for an issue with a number of expiring domains.
When making a business decision, the financial aspect of it is a single parameter; one should consider other important factors, such as:
- The time it takes to resolve issues, when they arise.
- The efficiency of these resolutions, when they are offered.
- The overall time needed to proceed with functions related to the product or service, without involving customer service.
After I voiced my decision, I was conducted by the EuroDNS representative, Isabelle Van Bergen, who – to her credit – did her best to resolve the issues I was facing, and I am thankful for her intervention.
Unfortunately, timing is important and by the time she performed a series of actions, I had made a series of decisions. Our choices differ, and our paths are now split.
EuroDNS credited my account with a number of ‘price differences‘; while I appreciate this, I am left essentially with credit that I have no use for – unless it was returned to my credit card.
While some might believe that I was harsh in voicing my frustration, it represented real circumstances that also affect others besides me; hopefully, EuroDNS will take this into account in their next round of improving their process and customer service.
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