Moniker experienced an unscheduled three hour downtime earlier today, something that raised the ire of its customers. It is now back up.
A few days ago, GoDaddy was down for the better part of the day, keeping a large number of customers offline.
When it comes to downtime, there are systems that even a few minutes or seconds even, can be life-threatening. Imagine a medical online system that cannot reach patients’ records or enable doctors to perform operations.
With domain registrars, however, things are not as crucial.
Most web sites receive a small to average number of hits, and an unexpected downtime is not really that much catastrophic, as long as the downtime does not repeat often. Being unable to log into one’s registrar panel for minutes or longer can be frustrating, but is it really unavoidable?
It is imperative that domain registrars perform scheduled downtime, to examine or take offline hardware that is not performing per specs, such as routers and servers.
Scheduled maintenance is the solution to any unexpected downtime that can otherwise cost a business money and can lead to customer loss.
What REALLY peels my onions (lol) more than the downtime, is the slap in teh face 30% renewals promo code apology.
Umm….. are you guys serious? Thats how you say you’re sorry? Unless you live under a rock, GoDaddy has an all year round code (cjc795dom) that makes domain registrations and renewals $7.95 before tax a.k.a., better than their LAME ASS apology code. Now granted, I use GoDaddy, for one reason and one reason only- the lesser of all the evils with the best price and decent support. Price being the main factor.
$1 coupon that lasts all day/week would have been a much better approach and actually would have been acceptable in my eyes. Really guys- 30% off a renewal for being at fault for tons of sites going down? Step your game up GD, dont fall into the big fish pond where no one gives a shit about their customers. Please. Thanks.
By the way Acro, the cleaner look on the blog is quite nice. It’s more “mature” and sleeker than the old one. Good work. Much easier on the eyes.