Enom no more

Using eNom as a registrar these days is a leftover from around 2002; that’s when I acquired a reseller account and managed to keep my domain renewal costs low.
An incident that occurred on Sunday made me change my strategy with regards to eNom; instead of keeping my remaining domains there – mostly TLDs that Fabulous.com won’t handle – I am moving them all out immediately.
Why the sudden change of heart?
Earlier yesterday my email stopped working and my web site at Acroplex.com displayed the notorious eNom chick page instead.
Initially I thought it’s an issue with my account but since my domain is with Fabulous I soon realized that the issue was related to the domain used by my web host to manage DNS.
Just 8 hours past its expiration date, the domain was already being pointed by eNom to their notorious “backpack chick” – that’s the phrase they used when I called support to inquire how this could be fixed in a manner matching the status of a self-professed leader in domain registrations.
Unfortunately, I wasn’t allowed to renew the domain of my host – even though I’ve displayed similar generosity in the past – and the eNom support would not switch the DNS back temporarily for – say – 24 hours until my host renewed their domain. They were very pedantic, of course, teaching me a “lesson” about how people or businesses should be careful with their domain renewals and how contact email should not be on a domain that can be allowed to lapse.
The bottom line: my host responded to my ticket in less than an hour, they renewed the domain apologizing profusely; in fact, I never have had any problems with them in several years. It was one of those human errors that can happen to everyone.
I definitely didn’t like eNom’s lack of flexibility, particularly to an old customer. I am packing all my stuff inside the eNom chick’s backpack and moving the remaining domains to Name.com
