Domain inquiries arrive in all types of colorful examples of how people approach domain ownership. Having been an active domain investor for more than 15 years, I can honestly write a book about the myriads of inquiries that often lack common sense. It's not that a particular offer arrives … [Read more...]
Customer service reps : Your job is not to argue with the customers
July 20, 2016 by 1 Comment
More than twenty years ago I worked for a Greek ISP as a customer support technician. Those were the early days of the Internet, and the average customer had just upgraded their modems to 14.4 kbps speeds. As a customer service rep, my job was to listen to the customer, understand their problem, … [Read more...]
Ghost domains after eNom hands over registrars to Network Solutions
July 12, 2016 by 5 Comments
Late last month I pointed out how Network Solutions acquired a group of drop-catching registrars owned by eNom. The list of ICANN-accredited registrars were used by SnapNames to allocate resources to, in order to catch domains. Today, July 12th, SnapNames utilized Network Solutions as the … [Read more...]
Uniregistry.com Brokerage : Is the 15% commission worth it?
July 8, 2016 by 18 Comments
Domain Name Sales has announced that they are merging their team with Uniregistry Market, forming Uniregistry.com Brokerage. The restructuring might seem internal, but it's yet another indication that Frank Schilling's foundation is placing its full support behind the new Uniregistry Market brand … [Read more...]
Domain negotiation : Dealing with the buyer’s limited budget
July 7, 2016 by 1 Comment
When negotiating on a domain sale, one of the most challenging moments is when the interested party declares the domain as being beyond their budget. Depending on the domain's valuation, you might have the ability to offer the asset at a discount. However, it's best not to do that right away, … [Read more...]
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