More than twenty years ago I worked for a Greek ISP as a customer support technician. Those were the early days of the Internet, and the average customer had just upgraded their modems to 14.4 kbps speeds. As a customer service rep, my job was to listen to the customer, understand their problem, … [Read more...]
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Customer service reps : Your job is not to argue with the customers
Filed Under: Domains Tagged With: customer service, tech support, the customer is always right
A Triad of Circumstances: When Corporations Don’t do their job
Quite often, I wonder if my definition of quality customer service is too demanding but the answer comes back as a flat "no". Having used the services of many companies over the years - from retail to banks - I can honestly say that I'm just an average Joe with regards to what I expect from their … [Read more...]
Filed Under: Business, Domains, Social issues Tagged With: Copyright Theo Develegas, customer service, do the right thing, Domain theft, Domain transfers, domainers, domaining, Domains, eNom.com, Register.com, Sedo.com, social engineering, unauthorized transfer
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